When returning a product back to us using the RMA process from the U.S.A.

Please Note: All shipping charges are the responsibility of the purchaser, unless agreed upon otherwise. *Available only to Absolute Toner brand laser toner cartridges. We will gladly replace or repair your cartridge(s) or refund your money less shipping and handling. Your complete satisfaction is our primary concern, if you’re not completely satisfied with Absolute Toner brand laser cartridge purchase, please email us for an RMA number and return it within 14 days with your original receipt or call customer service at 90. If product is determined to be tampered with, misused or over 30% used no refund will be issued. Should a return/replacement or exchange be necessary we shall provide instructions on how to obtain a RMA (Return Merchandise Authorization). Please contact us before sending an item back to us, we provide technical support to resolve any questions regarding our products, installation or troubleshooting. Most of the machines comes with service care program from 30 days to 3 years with in the GTA area. For outside GTA, provinces and USA, please contact our sales representative for special peace of mind service care program. We test all of our machines and repair/replace any faulty part to ensure that it works. There is no lifetime warranty on compatible ink cartridges.Should you have a problem with your product, please contact us within the first 4 weeks of purchase for a replacement.Īll original supplies and products are subject to the manufacturer's warranty and will be handled through the specific manufacturer's system.ĭemo, Pre-Owned, Refurbished or Repossessed Equipment Once you have submitted your exchange request, one of our team members will respond to you within 3 to 5 business days. Should you have a defective toner cartridge then you can request an exchange with our RMA request system.įor returns via our RMA system you will have to provide certain details such as your order number, picture of product and picture of product with serial number.

With all compatible toner cartridges you will receive Lifetime Warranty that the toner cartridge will remain defective free from material defects and in workmanship.

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